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General conditions of use

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These conditions describe the rules and regulations for the use of the AGRAMER UG website located at . By accessing this website, we assume that you agree to these terms and conditions. Do not continue to use if you do not agree to all the terms and conditions stated on this website. The following terminology applies to these Terms and Conditions, the Privacy Statement and Disclaimer and all agreements: “Client”, “You” and “Your” apply to you, the person who logs into this website and complies with the company’s terms and conditions . “Company”, “We”, “Us”, “Our” and “Us” refers to our company. “Party”, “parties” or “us” refers to both the client and ourselves. All conditions refer to the offer, acceptance and consideration of payments necessary for carrying out the procedure of our assistance to the Client in the most appropriate way expressly for the purpose of meeting the Client’s needs in connection with the provision of the Company’s aforementioned services, in accordance with the applicable law of the Republic of Croatia. Any use of the above terminology or other words in the singular, plural, capitalization and/or he or she shall be deemed to be interchangeable and therefore signify the same. Data AGRAMER UG Josephspitalstr. 15 80331 Munich IBAN: DE46 7434 0077 0495 3899 00 (COMMERZBANK) cookies We use cookies. By accessing, you accept the use of cookies in accordance with the AGRAMER UG privacy policy. Most interactive websites use cookies to obtain user data for each visit. Cookies are used on our website to provide functionality to certain areas to make it easier for people visiting our website. Some of our partners/advertisers may also use cookies. License Unless otherwise stated, AGRAMER UG and/or its licensors own the intellectual property rights to all materials on All intellectual property rights are reserved. You may access this access from for your personal use subject to the restrictions set forth in these terms and conditions. Parts of this website provide users with the ability to post and exchange opinions and information in certain parts of the website. AGRAMER UG does not filter, edit, publish or review comments prior to their presence on the Site. Comments do not reflect the views and opinions of AGRAMER UG, its agents and/or affiliates. Comments reflect the views and opinions of the person posting their views and opinions. To the extent permitted by applicable law, AGRAMER UG shall not be liable for any comments or any liability, damage or expense incurred and/or incurred as a result of any use and/or publication and/or appearance of comments on this website. AGRAMER UG reserves the right to monitor all comments and remove comments that may be considered inappropriate, offensive or cause a violation of these Terms and Conditions. You warrant and represent that:
  • You have the right to comment on our website and have all the necessary permissions and approvals to do so;
  • The Comments do not infringe any intellectual property right, including without limitation the copyright, patent or trademark of any third party;
  • The Comments do not contain any libelous, defamatory, abusive, obscene or otherwise illegal material that constitutes a violation of privacy.
  • Comments will not be used to solicit or promote business or custom activities or to display commercial or illegal activities.
  • You hereby grant AGRAMER UG a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any shape and form or medium.
  • Use of the Gofesch logo or other artwork for association purposes is not permitted unless a trademark license agreement is in place.
  • Without prior approval and written approval, you may not create frames around our web pages that in any way alter the visual presentation or appearance of our web pages.
Content responsibility We will not be responsible for any content that appears on your site. You agree to indemnify and defend us against any claims that appear on your website. No link may appear on any website that may be construed as defamatory, obscene or criminal or that infringes, otherwise infringes or advocates the infringement or other infringement of the rights of third parties. Your privacy Please read the Privacy Policy. Reserve rights We reserve the right to request the removal of all links or any specific links on our website. You agree to immediately remove any links to our site upon request. We also reserve the right to change these terms at any time. By continuing to link to our site, you agree to be bound by these terms and conditions. Removal of links from our site If you find any links on any website that are offensive for any reason, please feel free to contact us at any time. We will consider removal requests. We do not guarantee that the information on this website is correct, we do not guarantee its integrity or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is updated. Waiver To the fullest extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer shall:
  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or misrepresentation;
  • limit any of our or your obligations in any way that is not permitted by applicable law; or
  • exclude all or our obligations that cannot be excluded under applicable law.
Limitations and disclaimers of liability set forth in this section and elsewhere in this disclaimer: (a) subject to the preceding paragraph; and (b) govern all obligations arising from the waiver, including obligations arising from contract, damages and breach of statutory duty. As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature whatsoever. WEBSHOP basic terms In terms of these terms of sale, the customer is a natural or legal person who orders at least one product, fills in the required information and pays for the ordered product through the website or when picking up the shipment. Personal data and business ability For a valid product order, the person completing the order must be over 18 years of age (business capacity). The customer is responsible for the accuracy and completeness of the data entered during registration. AGRAMER UG reserves the right to change these conditions of sale and may change them without prior notice. Any possible changes will apply to the use of Price AGRAMER UG undertakes to clearly, visibly and legibly highlight the amount of service prices. AGRAMER UG will periodically, in accordance with its decision, put certain products on special sale at a price that is lower than the price of those products in regular sale, and undertakes to mark the same in a clearly visible and legible way. After the expiry of the promotional sale period, the company AGRAMER UG will not accept orders according to the conditions related to the expired promotional sale. Product information and product availability Product information on is based on the AGRAMER UG database. Information about services and products (product description, price, etc.) displayed on is subject to bugs, irregularities in the operation of the application, other technical irregularities, typographical errors, etc. In the event of obvious errors or inaccuracies in the product data displayed on, AGRAMER UG reserves the right to unilaterally terminate the contract. The subject of the order can only be products for which it is indicated in the order that they are available in the warehouse and products that are not available in the warehouse, but can be delivered within 7 working days, not including Saturday. Due to the large number of orders submitted to at the same time, it may happen that the information on product availability is not the same as the state in the warehouse. If the ordered product is not available in the warehouse, AGRAMER UG will inform the customer that the product is currently not available, the time frame in which the product is available, and at the same time offer the possibility of purchasing an alternative product from that is available for delivery and that is closest to the product in terms of its characteristics. cannot be delivered. Order and moment of conclusion of the contract Products are ordered by selecting, using the menu and filling out the electronic form. The product is considered ordered when the customer goes through the entire ordering process. Payment for ordered products can be made in the following ways: To the customer – At the moment when the order is received, AGRAMER UG will notify the customer electronically in the form of an e-mail that the order has been received, i.e. that the product has been successfully ordered. If the customer does not receive the notification from the previous paragraph, it is suggested to check:
  • Is the message in the Junk/Spam folder?
  • Is the mailbox full?
  • Is the e-mail address written correctly?
  • Are the items in the cart after logging in to the page, and if they are not, the customer should repeat the ordering process
Method of purchase on the web shop By selecting each product, details are printed next to it – product name, short description, price, quantity and whether it is available in stock. By selecting an individual product, it is included in the “Basket” menu. The prices displayed on the pages next to individual products are valid for cash payment. By accessing the “Basket” menu, the customer gets an overview of the selected products, their quantity and price. The product included in the “Basket” is purchased by clicking the “Order” button. After pressing the “Order” button, the customer accesses the order form in which you must enter personal data. If the customer’s personal data differs from the recipient’s personal data, you are obliged to correctly indicate the recipient’s data by selecting the specified option. When ordering, next to each product will be indicated the price of postage. The price of postage is included in the price of the product. After receiving the data from the order, a notification will be displayed on the screen that the customer’s order has been received, and the customer will receive a special notification about the receipt of the order electronically to the specified e-mail address. Billing / authorization All prices are expressed in Croatian national currency, Croatian kuna (KN). Using coupons and discounts We occasionally give coupons for special promotions, benefits and discounts to our Facebook and Instagram friends and newsletter subscribers. If you are not yet receiving our newsletter, do not miss the opportunity and sign up. A coupon is usually a single word or string of characters. To calculate the discount, enter the correct text and/or characters on the coupon, confirm it – and the discount will be calculated automatically. The coupon entry field is located in the “Basket” in the third step of the payment process. So, take advantage of these benefits right before you finish your shopping. Coupons may be limited by duration and number of uses. Also, discounts can be applied to only one product, to a limited selection of products or to a promotion. All discount rules will be clearly indicated when sending the coupon. If at any time you get stuck, we will be happy to help you, just get in touch. DELIVERY Products can be ordered for delivery in the territory of the Republic of Croatia, according to the conditions that apply to each delivery area. Delivery in the territory of the Republic of Croatia is carried out via the delivery service chosen by AGRAMER UG. Product packaging is included in the delivery price. Delivery is included in the price of the product. AGRAMER UG undertakes to deliver the ordered product within 15 days from the date of conclusion of the contract. Delivery is carried out in accordance with the terms of use of the delivery service, and is considered completed at the moment of handing over the product to the delivery service. If the product sent to the customer or recipient is returned to AGRAMER UG because the delivery service failed to deliver, the customer will be notified by e-mail and will be offered the following options: That the ordered product, at the customer’s request by e-mail, be re-delivered to the customer’s or recipient’s address. If the buyer does not respond to the e-mail sent to him within 3 days, the selected product will be sent to the buyer’s address by delivery service. When AGRAMER UG delivers the product to the customer or recipient via the delivery service, the customer or recipient is obliged to take delivery by signing the delivery note, which confirms that the product has been properly delivered. In the event that the customer orders the goods and refuses to receive them, AGRAMER UG has the right to deduct from the paid amount of the purchase price the amount equal to the delivery costs and other manipulative costs from the delivery price list. Material defects of the product AGRAMER UG is responsible for material defects of items sold on its website in accordance with positive regulations of the Republic of Croatia. The ordered products are packed so that they are not damaged by normal handling during transport/delivery. In the event that the shipment is damaged during transport, such damage is visible when the shipment is picked up, and in that case we suggest that the buyer does not pick up the shipment. We ask customers to contact us so that we can check the status of the shipment as soon as possible and send a new one. In the case of a visible lack of product when taking over the shipment, the buyer is not obliged to take over the delivered product, can refuse receipt, and does not bear the costs of delivering such a product. It is considered that the products that were properly received by the customer had no visible defect. When receiving the goods, checking the correctness of the order depends on the buyer, and the buyer is obliged to compare the received items with the invoice, if something is missing, he is obliged to send a written complaint to AGRAMER UG within eight days, as subsequent complaints will not be accepted. By rejecting the receipt, the delivery service will return the shipment to AGRAMER UG with a note that the shipment contains a defect. If the product has a hidden defect (a defect that could not be detected during a normal inspection when picking up the item) that the customer discovers after opening the product – the customer has the right to exchange the product. The buyer is obliged to send a written complaint about the defect to AGRAMER UG within three days from the day of collection, as subsequent complaints will not be accepted. WRITTEN COMPLAINTS, REFUNDS, EXCHANGE In case the customer is dissatisfied for any reason, he can send a complaint to AGRAMER UG by e-mail to: In order to determine as quickly as possible the specific order to which the customer has an objection, the order number, invoice number and the details of the customer must be stated in the objection. AGRAMER UG will confirm the receipt of the complaint in writing within 15 days. In the case of a justified complaint, the customer has the right to terminate the contract with a refund of the amount paid or exchange for a correct, undamaged and valid product. AGRAMER UG will accept the return of damaged, defective or incorrectly delivered goods at its own expense, if it is determined that the complaint is justified and that the customer did not affect the correctness, damage or any defect of the goods. In the event of a justified complaint, the cost of replacing the product with a new product is fully borne by AGRAMER UG. The right to unilateral termination of the contract The customer can unilaterally terminate within 14 days without giving a reason. The customer does not have the right to unilaterally terminate the contract:
  • if the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery,
  • if the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery,
  • if the subject of the contract is perishable goods or goods that quickly expire
In order for the buyer to be able to exercise the right to unilaterally terminate this contract, he must notify of his decision to unilaterally terminate the contract before the expiration of the term, by means of an unequivocal statement sent by post or e-mail, in which he will state his name and surname, address, telephone number, fax number or email address. We will send you the confirmation of receipt of the notice of unilateral termination of the contract by e-mail without delay. The term for unilateral termination of the contract of 14 days starts from the day when the goods that are the subject of the contract are handed over to the buyer or a third person designated by the buyer, who is not the carrier. If the customer unilaterally terminates this contract, AGRAMER UG undertakes to return the money received, including delivery costs, without delay, and no later than within 30 days from the day when the AGRAMER UG goods are returned. The refund will be made so that the amount will be paid to the customer’s current account. The buyer is obliged to hand over or send the goods (to the address where they will be sent) without undue delay, and in any case no later than within 14 days from the day when the buyer sent his decision on unilateral termination of the contract. The direct costs of returning the goods are borne by the buyer. The buyer is responsible for any decrease in the value of the goods that is the result of handling the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods. Partner program AGRAMER UG is solely responsible only for the content on, it is not responsible for the content of the partner sellers of our products, their method of advertising, nor the content of their website or point of sale. Application of sales conditions By using the services of the AGRAMER UG web shop, you accept these Terms of Sale. If you do not agree to the terms, do not use these sites or order products through them. This website contains information about the products and services of AGRAMER UG and serves as an electronic sales point – web shop. AGRAMER UG is not responsible for any damage caused by the use of this website and the use of information from this website for purposes that go beyond the scope of their intended purpose. Final provisions By accepting these conditions of sale, the buyer agrees to the provisions of these conditions and accepts that they form an integral part of the contract. IMPRESSUM AGRAMER UG (haftungsbeschränkt) President of the board: Tereza Kolendić-Kurtalj Address: Josephspitalstr. 15, 80331 Munich, SR Germany Email: Entry in the court register of the Commercial Court in Munich: HRB 243554 Tax number: DE320378116 STATEMENT ON FOOD SUPPLEMENTS Dietary supplements are not a substitute for a varied and balanced diet and a healthy lifestyle. The listed recommended daily doses must not be exceeded. The information provided here is in no way a substitute for professional medical advice, diagnosis or treatment. All content, including texts, graphics, images, information and the aforementioned studies, are for general information purposes only. We recommend that you check all information with your doctor and never disregard professional medical advice based on the information made available here. For all other questions, it is recommended to consult your doctor. Keep out of reach of children. APPLICABLE LAW Only the legal provisions of the Federal Republic of Germany apply. In the event of a possible dispute, AGRAMER UG (haftungsbeschränkt) and the consumer will try to resolve the dispute amicably, and if this is not possible, the competent court in the Federal Republic of Germany with the application of German law is competent. By special regulation of the European Union, dated 15.02.2016. on the territory of the entire EU, disputes related to online purchases can be resolved through the ODR platform, which you can access here This means that if you encounter a problem during an online purchase within the EU (defective product, inability to exchange a product, etc.), you can submit your complaint in a faster and simpler way at the above link. The platform can be used by both consumers and traders, and complaints can be submitted in any of the 24 official languages ​​of the EU.
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